Frequently Asked Questions
au999 FAQ — Answers to All Your Questions
Find clear and detailed answers to the most frequently asked questions about deposits, withdrawals, security, VIP benefits, and cricket betting — all in one place.
au999 users ask many different questions every day — how to withdraw money quickly, how to deposit via bKash, what it takes to move up a VIP tier, or how live betting works. On this page, we have provided detailed answers to those questions, organized into five sections. If you cannot find the answer to your question here, reach out to our 24/7 live chat support team.
Withdrawal Questions
After successfully submitting a withdrawal request at au999, your money typically arrives in your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. Bank transfers may take slightly longer due to the bank's own processing. If your account details are correct, the process completes automatically and quickly.
Yes, it is — but you must meet a 20x wagering requirement on the bonus amount. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before withdrawing that bonus (calculated on the bonus amount only, not the combined total of deposit and bonus). Once the requirement is met, you can withdraw your winnings in full.
The minimum withdrawal amount at au999 is ৳800. Withdrawal requests below this amount are not processed. This limit applies equally to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. It is better to withdraw a convenient amount at once rather than making multiple small withdrawals.
Yes, withdrawals at au999 are available 7 days a week, at any time of day. Whether it is night or a holiday, the process remains the same and money typically arrives within 10 to 45 minutes. No extra delays or weekend closures hold up the process.
Withdrawals are normally completed within 45 minutes. If it takes longer, first check whether your payment account details are correct. If the issue persists, contact au999's 24/7 live chat support. Our team can investigate and resolve the matter quickly.
Security & Privacy
The only official au999 website is au999.bar. Before clicking any link, carefully check the domain in your browser's address bar. Fake sites often contain spelling errors or extra characters. Do not enter your login details on links that come from social media or unknown messages.
Never. No representative of au999, bKash, Nagad, Rocket, or Upay will ever ask for your OTP, mobile banking PIN, or password over the phone or in a chat. If someone asks for these, it is definitely a fraud attempt. End the conversation immediately and notify au999 support.
First, change your au999 account password as quickly as possible. Then inform au999 support via live chat or by emailing [email protected] with full details. Our security team will review the account activity and, if necessary, temporarily secure the account to prevent further harm.
A strong password combines uppercase and lowercase letters, numbers, and special characters (such as @, #, !) and should be at least 12 characters long. Do not use your date of birth or simple words as a password. Avoid using the same password across multiple sites. Make it a habit to change your password every few months.
How to Deposit Money
Log in to au999, go to the deposit section, and select bKash as your payment method. Enter the amount and follow the on-screen instructions to complete the payment using your bKash app or by dialing *247#. Once the payment is confirmed, the balance is usually credited to your account within a few minutes. Follow the same steps for Nagad, Rocket, and Upay.
First, check the transaction history in your bKash, Nagad, or other payment app and note the transaction ID or reference number. Then contact au999's live chat support with this information. Our team is active 24/7 and will help resolve the matter quickly.
The minimum deposit amount at au999 for any payment method (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳100. You can start playing from this small amount. If you deposit ৳100 or more for the first time, you are eligible for a 100% welcome bonus, up to a maximum of ৳20,000.
au999 does not charge any deposit fees on its end. However, bKash, Nagad, Rocket, or Upay may have their own transaction charges, determined by that payment provider's policy. Bank transfers may also carry the bank's own charges. It is worth checking your payment app's fee policy before making a deposit.
VIP Benefits
au999 has five VIP tiers in total: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback goes up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% at the highest Diamond tier.
Each week, a cashback amount is returned to your account at a fixed rate based on your total betting activity and your current VIP tier. It is calculated and credited automatically every week. The higher your tier, the more cashback you receive — up to a maximum of 1.5% at the Diamond tier.
Your VIP status grows gradually through regular play and betting. The more active you are — whether playing slots, cricket betting, live casino, or fishing games — the faster you can advance to the next tier. au999 rewards every loyal player, and higher tiers come with even more exclusive benefits.
In addition to cashback, members at higher VIP tiers enjoy priority access to special promotions, dedicated support, the opportunity to participate in exclusive tournaments, and exclusive offers. au999 regularly arranges special rewards for its loyal VIP players.
Cricket & Sports Betting
Decimal odds represent the total return you will receive for every ৳1 you bet. For example: if the odds are 2.50 and you bet ৳100, your total return if you win is ৳250 (including ৳150 in profit). The higher the odds, the greater the risk — but also the greater the potential win. Odds below 1.00 are not possible, and 1.00 means no profit.
Yes, au999 offers live in-play betting. This lets you place bets in real time while a match is in progress. Since the match situation changes moment to moment, the odds shift accordingly. It is particularly exciting for experienced players. A good network connection makes for the smoothest live betting experience.
The most popular cricket betting markets include match winner, toss winner, first wicket to fall, runs in a specific over (over/under), top run scorer, and top wicket taker. In T20 format, there is also the option to bet on individual deliveries. All these popular markets are available at au999.
au999 offers betting on BPL (Bangladesh Premier League), T20 World Cup, IPL, and various other international cricket tournaments. For any match — say Bangladesh vs India as a general example — you can place bets on markets like match winner, run totals, or wickets. All available matches and markets can be found in the cricket section.
Alongside cricket, au999 offers betting on a range of popular sports including football and kabaddi. Betting markets are available for FIFA World Cup, Asian Cup, and other international football tournaments. With the multi-bet feature, you can also bet on multiple matches at once for the chance to win larger rewards.
Have more questions? We are ready to help
If you don't find the answer to your question on this FAQ page, contact the au999 support team directly. We provide assistance in both Bengali and English.
24/7 Live Chat — log in to the site to get started
Email: [email protected]