au999 Terms & Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the au999 platform and all its services. By accessing the au999 website or application, creating an account, or using any service, you fully agree to these Terms.

au999 is an online gaming and betting platform that provides cricket betting, slots, live casino, fishing games, and a range of other gaming services for players in Bangladesh.

These Terms must be read together with our Privacy Policy and Responsible Gaming Guidelines, which form an integral part of this agreement.

2. Account Registration & Eligibility

2.1 Age Eligibility

To create an account and use the services on au999, you must be at least 21 years old. Access to and use of the platform by minors is strictly prohibited.

2.2 Account Restrictions

• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• Multiple accounts within a single household or sharing the same IP address are not permitted.
• Accounts may not be transferred or sold to third parties.

2.3 Registration Information

You must provide accurate and truthful information at the time of account registration. If any information changes, it must be updated as soon as possible. au999 may request a national identity card or other official documents for identity verification purposes.

3. Account Security

3.1 Password & Login Credentials

You are solely responsible for keeping your account login credentials (username and password) completely confidential. Never share this information with anyone else. au999 will never ask for your password.

3.2 Unauthorized Access

If you suspect that someone has accessed your account without authorization, notify our support team immediately — via 24/7 live chat or by email at [email protected].

au999 will not be liable for any transactions or losses resulting from unauthorized access, unless the failure was caused by au999's own systems.

3.3 Verification Process

au999 may request specific documents for account verification when necessary. Withdrawal requests may be put on hold until verification is complete.

4. Deposits & Withdrawals

4.1 Deposit Rules

The minimum deposit amount on au999 is ৳100 per method. The following payment methods are accepted:

• bKash — Mobile Banking
• Nagad — Digital Payment
• Rocket — Dutch-Bangla Bank Mobile Service
• Upay — United Commercial Bank Service
• Bank Transfer — Major Bangladeshi banks including Islami Bank, Dutch-Bangla Bank, and Sonali Bank

Deposited funds will only be accepted from an account registered in your own name.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10–45 minutes.

4.3 Transaction Validity

au999 reserves the right to investigate any suspicious transaction and to place it on hold if necessary. In accordance with anti-money laundering regulations, additional verification may be required for transactions above a certain amount.

5. Bonuses & Promotions

5.1 Welcome Bonus

First-time depositors on au999 are eligible for a 100% first deposit bonus of up to ৳20,000.

For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus, bringing your total balance to ৳2,000. Or if you deposit ৳42,000 you will receive the maximum bonus of ৳20,000, bringing your total balance to ৳62,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times the bonus amount. The wagering is calculated on the bonus amount only, not on the deposit amount.

5.3 General Bonus Terms

• Each account is eligible to receive the welcome bonus only once.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement has been completed.
• If wagering is not completed within the specified time after claiming the bonus, the bonus may be cancelled.
• au999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In the event of a breach of bonus terms, all bonuses and associated winnings may be forfeited.

6. Betting Rules

6.1 Bet Validity

Once a bet has been placed and confirmed by au999, it is considered final. au999 reserves the right to void any irregular bet resulting from a technical error (such as a bet placed at abnormal odds).

6.2 Sports Betting

Betting is available on cricket (including BPL, T20 World Cup, and IPL), football (including FIFA and international tournaments), kabaddi, and other sports. Betting markets vary depending on the event.

6.3 Live Betting

Live betting is available during events. Live betting odds can change rapidly and bets may not be accepted due to connection interruptions. au999 is not liable for any losses caused by technical issues.

6.4 Result Determination

The outcome of all events will be determined based on official results. In the event of any dispute regarding a result, au999's decision will be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the au999 platform:

• Creating or using multiple accounts.
• Conducting money laundering or any other illegal financial activities.
• Abusing bonus benefits (bonus hunting, bonus stacking, etc.).
• Participating in match-fixing or any form of fraudulent activity.
• Attempting unauthorized access to the platform's software or systems.
• Placing bets using bots, automated software, or artificial intelligence.
• Using or attempting to steal other users' account credentials.
• Providing false or misleading information on the platform.

8. Responsible Gambling

au999 is deeply committed to responsible gaming. We believe that gaming should be a form of entertainment, not a source of addiction.

8.1 Self-Restriction Tools

• Deposit Limit: You can set your daily, weekly, or monthly deposit limit.
• Bet Limit: There is an option to cap the maximum amount per bet.
• Self-Exclusion: You can exclude yourself from the platform for a specified period of time.
• Cooling-Off Period: You can temporarily deactivate your account for a period of time as a short break.

For more information on responsible gaming, visit our Responsible Gaming page.

8.2 Contact for Support

If you feel that gambling is having a negative impact on your life, please contact our support team. We are available 24/7 via live chat and at [email protected] to help.

9. Privacy & Data Protection

au999 is committed to protecting the privacy of users' personal information. We keep your data secure using SSL encryption and modern security measures.

For a detailed description of how your personal information is collected, used, and protected, please read our Privacy Policy.

9.1 Purposes of Data Use

• Account verification and management.
• Processing financial transactions.
• Providing customer service.
• Fraud prevention and security assurance.
• Fulfilling legal obligations.

10. Intellectual Property

All content on the au999 website, application, and platform — including logos, designs, text, graphics, software, and other elements — is the intellectual property of au999.

Copying, distributing, modifying, or republishing any part of this property without prior written permission from au999 is strictly prohibited.

Content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, and others is protected under their respective intellectual property rights.

11. Limitation of Liability

au999 bears no liability in the following cases:

• Losses caused by internet connection interruptions or technical errors.
• Deficiencies in services provided by third parties (payment providers, game suppliers).
• Losses resulting from unauthorized account access where such access was made possible by the user's own negligence.
• Financial losses resulting from betting decisions.
• Service disruptions caused by unforeseen circumstances (force majeure) such as natural disasters, war, government restrictions, etc.

au999's maximum liability under any circumstances is limited to the balance available in the user's account.

12. Account Closure & Termination

12.1 Closure at User's Initiative

Any user may request to close their account at any time. Please withdraw all eligible balances from the account before making the request.

12.2 Closure at au999's Initiative

au999 may suspend or close an account for any of the following reasons:

• Breach of any provision of these Terms.
• Fraudulent or suspicious activity.
• If a user is found to be a minor.
• Based on legal or regulatory requirements.

12.3 After Account Closure

After the account is closed, any eligible balance (excluding bonuses or fraudulent funds) will be returned through the designated process.

13. Dispute Resolution

13.1 Submitting a Complaint

For any dispute or complaint with au999, please contact our customer service team first:

• Live Chat: 24/7 instant support
• Email: [email protected]

13.2 Resolution Process

Our support team will review your complaint and try to provide a resolution within a reasonable time. If it is not resolved at the first level, the matter will be escalated to higher authority.

14. Changes to Terms

au999 reserves the right to amend, change, or update these terms and conditions at any time. Updated terms will take effect from the date they are published on the website.

Users are advised to check this page regularly. Continuing to use the platform after any change to the terms and conditions means you accept the new terms.

For significant changes, we will try to send a notification to the registered email address, however this is not a mandatory obligation of au999.

14.1 Contact

For any questions or comments regarding these terms and conditions, please contact our support team: [email protected] or via 24/7 live chat.