au999 Responsible Gaming — Know Your Limits
au999 believes online gaming should be a form of entertainment — not a source of stress or problems. Our responsible gaming policy is designed to ensure your safety and enjoyment.
For ages 21 and above onlyWhy We Prioritise Responsible Gaming
au999 is not just an online gaming platform — it is a trusted place for players across Bangladesh. We know that when gaming gets out of control, it can have a negative impact on personal and family life. That is why we provide various tools and resources to ensure a safe and healthy gaming environment for every user.
Responsible gaming means knowing your own limits, playing for entertainment, and never viewing gaming as a source of income or a solution to problems. Your safety at au999 is our highest priority.
au999 Responsible Gaming Tools
Use the tools below to stay in control of your gaming experience on our platform.
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be increased before a specified period, but lowering it takes effect immediately.
Self-Exclusion
If you feel you need a break from gaming, you can exclude yourself from au999 for a set period. During this time, access to your account will be completely blocked.
Break (Time-Out)
Use the time-out feature for a short-term break — from 24 hours up to 30 days. During this period you will not be able to take part in any game or make a deposit.
Session Time Limit
Set a maximum duration for each gaming session in advance. When the time is up, au999 will automatically alert you and give you the option to end the session.
Age Verification
au999 ensures that only users aged 21 or above can register on the platform. We apply additional age verification steps when needed.
Support & Advice
If you are experiencing any problem with gaming, contact au999 via 24/7 live chat or email. Our team is always ready to assist in both Bengali and English.
Signs of Problem Gaming
If you or someone you know shows any of the signs below, it is worth seeking help. Acknowledging the problem is the first step toward a solution.
- Feeling the urge to bet more money to recover losses — this is a dangerous behaviour known as "chasing losses."
- Trying to stop or reduce gaming but failing, or feeling restless when thinking about stopping.
- Gaming while neglecting responsibilities to family, friends, or work.
- Borrowing money or spending beyond your budget for gaming.
- Hiding the truth from loved ones about how long or how much you are gaming.
- Turning to gaming to escape stress, anxiety, or depression.
How to Activate Protection Tools
Log in to your au999 account
Access your account from the au999 Login page using your username and password.
Open Account Settings
Click on your profile icon in the top right corner and go to "Account Settings" or the "Responsible Gaming" option.
Choose your preferred limit or tool
Select the tool you need — deposit limit, self-exclusion, or time-out — and set the duration or amount.
Confirm the change
Confirm the change via your email or OTP verification. Lowering a limit takes effect immediately; a waiting period applies to increasing one.
Contact us if you need help
For any issue, chat with au999 via 24/7 live chat or email [email protected] — our team is always ready.
Core Principles of Healthy Gaming
Following a few simple principles while playing at au999 keeps gaming enjoyable at all times. Remember, gaming is a form of entertainment — it should never be seen as a sole source of income or a solution to life's problems.
Set a budget: Decide in advance how much you will spend per session and stick to that limit.
Take breaks: Build a habit of taking breaks rather than playing for long stretches at a time.
Play with a clear head, not on emotion: Avoid gaming when you are angry, sad, or under stress.
Losing is normal: Winning and losing are both possible in every game — never try to chase back your losses.
No borrowing: Never game with borrowed money or funds set aside for bills.
Relationships first: Time with family and friends is always more valuable than gaming.
au999 commits to protecting minors from gaming and to respecting and supporting any user who decides to stop gaming. Using our self-exclusion tool, you can remove yourself from the platform at any time.
Remember: our minimum deposit amount is ৳100, and whenever you feel you are gaming too much, lower your deposit limit at au999 or temporarily close your account. Making that decision is a sign of strength, not weakness.
We are here for you when things get difficult
Contact the au999 support team for any gaming-related problem or concern — 24 hours a day, 7 days a week, in Bengali and English.